Empowering the Future of Motion

SUPPORT
  • Company Name*
  • Customer Number (if known)*
  • Ship-From Address
  • Contact Name
  • Phone*
  • Email
  • PO / Invoice #
  • Product Model / Item #
  • Customer Part #
  • Serial #
  • Date Code
  • Quantity Affected
  • Nonconformance / Rejection #
  • Installation Date
  • Vehicle / System (make, model, voltage)
  • Defect Description (be specific) / Error Codes
  • Attachments
  • Requested Remedy
SUBMIT

I understand an RMA is required before shipping any product.

Notes:

• We need this form completed before an RMA can be processed.

• Evaluations typically complete within 10–15 business days from receipt (industry benchmark is about 3 weeks).

• If an in warranty manufacturing defect is confirmed, FJ covers return freight; otherwise the customer covers freight.


Email this completed form to: warranty@fj-controlling.com (or your FJ representative).